Returns & Refunds
We want you to have a positive shopping experience with ShopGalleria.
If you receive a product that is damaged, defective, incorrect or significantly different from the product ordered, please contact us within **48 hours of delivery
Eligibility
To request a return or replacement:
* The product must be unused where applicable.
* Original packaging should be retained.
* Accessories and included items should be returned.
* You may be required to provide clear photos/videos showing the issue.
* The request must be submitted within the applicable return period.
Non-Returnable Situations
Returns may not be accepted for:
* Products damaged due to misuse
* Physical damage caused after delivery
* Missing accessories or parts caused by the customer
* Products modified or repaired by the customer
* Normal wear and tear
* Issues caused by improper use
Refunds
If your return is approved and a refund is applicable, the refund will be processed after the returned product is received and inspected.
Refund processing time may vary depending on the payment method and financial institution.
Replacement
Where applicable, ShopGalleria may offer a replacement instead of a refund for eligible defective or incorrect products.
Return Shipping
If the issue is confirmed to be due to a defective, damaged or incorrect product supplied by us, ShopGalleria may provide appropriate return assistance.
For other situations, return shipping costs may be the customer's responsibility.
Important: This policy should be adjusted to your actual return arrangements before publishing. Shopify recommends clearly stating the return window, eligible items, product condition, shipping responsibility and refund timing.