Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping/tracking information whenever tracking is available.

Our estimated delivery time is: 5–8 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, operational issues, or other circumstances beyond our control.

Remote and less-accessible locations may require additional delivery time.

Shipping charges, if applicable, will be displayed during checkout before you place your order.

If your order qualifies for free shipping, no additional shipping charge will be added.

Once your order has been shipped, tracking details may be provided through your registered phone number, email address, or order page.

Please allow some time for the tracking information to become active after dispatch.

Customers are responsible for providing a complete and accurate delivery address.

ShopGalleria is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Incorrect phone number
• Customer being unavailable during delivery
• Refusal to accept the package

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

If a package is returned because of repeated delivery failure, refusal, or an incorrect/incomplete address, additional charges or restrictions may apply to any re-shipment.

While we aim to deliver orders within the estimated timeframe, delivery dates are estimates and are not guaranteed.

ShopGalleria is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Public holidays
• Courier operational issues
• Transportation disruptions
• Strikes or other unforeseen events
• Incorrect customer information

If your order appears to be significantly delayed, please contact our support team and we will assist you in checking the shipment status.

Please inspect your package when it is delivered.

If the package appears severely damaged, opened, or tampered with, we recommend refusing delivery where possible and contacting ShopGalleria immediately.

For damaged products, please contact our customer support team as soon as possible after delivery and provide clear photographs/videos of the package and product.

If your order appears to be lost during transit, please contact ShopGalleria.

We will coordinate with the relevant courier partner to investigate the shipment and determine the appropriate resolution.

If you need to change your shipping address, contact us as soon as possible after placing your order.

Address changes may not be possible once the order has been processed or shipped.

If Cash on Delivery (COD) is available for your location, the applicable COD option will be displayed during checkout.

Customers placing COD orders are expected to be available to receive and pay for the order at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.